Lucy,
I love the feeling of finding a new book. Especially one I know is going to be a winner. In this case, the recommendation came from good buddy Rick Magee, one of the smartest guys I know. When Rick says, 'game-changer' then you go straight to the Amazon one-click-buy-it-now button. Here's a good summary of Malcolm Gladwell's Talking to Strangers: What We Should Know About the People We Don’t Know. (Note that the summary also offers some negative critique around the over-simplification of some of the complex interactions Gladwell highlights in the book.)
Mom is reading along with me and we are also listening to the audiobook, as Gladwell reads it himself, plus inserts many voices from the actual subjects studied in the book, as well as recorded news clips when possible. He describes this as an audiobook, with the polish of a well-produced podcast. Here's a snippet from the audiobook. It will hook you!
The timing of this book is quite remarkable considering the recent events in our country.
Love,
Dad